Privacy Policy
--- PRIVACY POLICY — HRSU Indore Pvt. Ltd.
Effective Date: April 2026
Contact Us:
- Email: contact@hrsuindore.com
- Phone: +91 9425000484
---
1. Introduction
HRSU Indore Pvt. Ltd. ("HRSU," "We," "Us," "Our") operates hrsuindore.com and related marketplace listings (Google Merchant
Center, GlobalLinker, etc.) (collectively, "Website"). This Privacy Policy explains how we collect, use, protect, and disclose
your personal and business information when you visit our Website, request quotes, or purchase our Calcium Nitrate products.
By using our Website, you agree to this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect the following types of information:
A. Personal & Business Information:
- Name, job title, company name, business registration number
- Email address, phone number, mailing address
- Shipping and billing addresses
- Payment information (processed via secure payment gateways; we do not store card details)
- Product preferences and order history
- Communications (inquiries, support tickets, feedback)
B. Technical Information:
- IP address, browser type, pages visited, time spent on Website
- Device information (via Google Analytics and similar tools)
- Cookies for session management and user experience
C. Optional Information:
- Certificate requirements, product specifications, bulk order preferences
- Industry/application details (to recommend suitable products)
3. How We Use Your Information
We use your information to:
- Process and fulfill orders (payment, shipping, delivery)
- Issue Certificates of Analysis (CoA) and product documentation
- Communicate order updates, shipment status, and delivery notifications
- Respond to inquiries and resolve complaints
- Comply with legal and regulatory requirements (GST, export documentation, customs)
- Send promotional communications (only with your consent)
- Prevent fraud and ensure Website security
- Improve our Website, products, and services
We do NOT:
- Sell, rent, or lease your personal data to third parties
- Share data without your consent, except where legally required or to fulfill your order
4. Data Sharing & Third Parties
We may share your information with:
- Payment Gateways (e.g., Razorpay, PayU): To process payments securely under PCI-DSS standards
- Shipping & Logistics Partners (e.g., Delhivery, FedEx): To arrange delivery and track shipments
- Marketplace Platforms (GlobalLinker, Google Merchant Center): To sync product data and order information
- Legal Authorities: When required by law or to comply with regulations
These third parties have their own privacy policies. We recommend reviewing them before sharing information.
5. Data Storage & Security
- Your data is stored on secure servers with industry-standard encryption (SSL/TLS)
- Payment information is processed via PCI-DSS compliant gateways (we do not store raw card data)
- Access to your data is restricted to authorized HRSU employees only
- We implement firewalls, intrusion detection, and regular security audits
However: No online system is 100% secure. You acknowledge that data transmission via the Internet carries inherent risks, and we
are not liable for unauthorized access due to circumstances beyond our control.
6. Cookies & Tracking
We use cookies to:
- Maintain your login session
- Remember your preferences
- Track Website analytics (via Google Analytics)
- Improve user experience
You can disable cookies in your browser settings, but some Website features may not function properly.
7. B2B Data & Certifications
For business customers:
- Your business information (company name, GST number, certifications) may be shared with suppliers and logistics partners to
fulfill regulatory requirements
- Product certificates (CoA, CoO, MSDS) are sent to the email address provided in your order
- Bulk order data may be used for sales forecasting and inventory management
8. International Data Transfers
If you are outside India, your data may be transferred to and stored in India to process your order and comply with Indian export
regulations. By using our Website, you consent to this transfer.
9. Consent & Opt-Out
- Marketing Communications: We will only send promotional emails/SMS if you opt-in. You can unsubscribe at any time by clicking
"Unsubscribe" in any email or contacting us.
- Data Processing: By placing an order, you consent to the collection and processing of your information as described in this
policy.
10. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to legal/operational requirements)
- Withdraw consent for marketing communications at any time
To exercise these rights, contact: hrsuindorepvtltd@gmail.com
11. Complaint Resolution
If you have concerns about our privacy practices:
1. Email us: hrsuindorepvtltd@gmail.com
2. Call us: +91 9425000484
3. We will respond within 48 hours
12. Third-Party Links
Our Website may contain links to external websites (Google, payment gateways, etc.). We are not responsible for their privacy
practices. Please review their privacy policies before sharing information.
13. Children's Privacy
Our Website is intended for business customers (age 18+). We do not knowingly collect data from minors. If we become aware that a
minor has provided information, we will delete it immediately.
14. Legal Compliance
We comply with:
- Indian IT Act, 2000
- Goods and Services Tax (GST) regulations
- Export-Import Policy of India
- Data Protection principles under Indian law
We may disclose your information if required by law, court order, or government request.
15. Updates to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Effective Date."
Continued use of our Website constitutes acceptance of the updated policy. If you disagree, you may request to close your
account.
16. Contact Information
For privacy inquiries, corrections, or complaints:
- Email: contact@hrsuindore.com
- Phone: +91 9425000484
- Address: 53, Industrial Area, Maksi, Madhya Pradesh 465106