--- RETURNS, REFUNDS, CANCELLATIONS & EXCHANGE POLICY

    Effective Date: April 2026 HRSU Indore Pvt. Ltd.

— Calcium Nitrate Manufacturer

1. Overview

  HRSU Indore specializes in B2B bulk sales of industrial-grade Calcium Nitrate powder to agricultural enterprises, industrial

  formulators, and authorized distributors. Due to the nature of bulk chemical manufacturing, handling, and regulatory constraints,

   we operate under a no-return policy. All orders are considered final upon confirmation.

  However, we stand behind our product quality and offer solutions for legitimate product defects and shipping errors.

2. No Returns — All Sales Final

  Why No Returns?

  - Products are manufactured to order or from batch inventory

  - Bulk chemicals cannot be restocked or resold once shipped

  - Opened or partially used sacks cannot be verified for contamination or tampering

  - Products are subject to regulatory and customs restrictions

  Exception: Defective products or shipping errors (see Section 3 below).

3. Defective Products & Quality Claims

  If your shipment is defective, damaged, or does not meet specifications, we will replace it at no charge (freight cost borne by

  buyer).

  Claim Requirements:

  - Timeline: Report within 7 days of delivery

  - Evidence: Provide photos/videos of the damaged product and packaging

  - Details: Include order number, batch number (on sack), and description of defect

  - Contact: Email photos to contact@hrsuindore.com or call +91 9425000484

  What Qualifies as a Defect?

  - Visible damage to packaging (punctures, tears, moisture ingress)

  - Clumping, discoloration, or foreign matter in the powder

  - Product fails to meet stated specifications (per Certificate of Analysis testing)

  - Batch fails independent lab testing

  What Does NOT Qualify?

  - Changes in product appearance due to storage/handling after delivery

  - Incompatibility with buyer's equipment or application

  - User error or improper handling

  - Claims filed after 7 days of delivery

4. Incorrect Shipments

  If we ship the wrong product, quantity, or SKU, we will:

  1. Replace the incorrect shipment at no charge

  2. Arrange courier pickup of the incorrect shipment at our expense

  3. Expedite replacement shipment (typically within 3–5 business days)

  Claim Requirements:

  - Report within 48 hours of delivery with photos of the incorrect shipment

  - Include order confirmation and tracking details

5. Order Cancellations

  Before Shipment:

  - Orders can be cancelled within 24 hours of placement

  - Full refund will be issued to the original payment method

  - Processing time: 5–7 business days

  After Shipment:

  - No cancellations permitted once shipment has begun

  - The order is your responsibility from the moment it leaves our warehouse

6. Refunds & Refund Timeline

  Eligible for Refund:

  - Order cancelled within 24 hours of placement (before shipment)

  - Payment error or duplicate charges

  - Failed payment (no product shipped)

  Refund Process:

  1. Refund is initiated within 48 hours of approval

  2. Credit card refunds: 5–7 business days to appear on your statement

  3. Bank transfer refunds: 3–5 business days

  4. Cash on Delivery: No refund applicable (prepayment required for COD cancellations)

  Non-Refundable Situations:

  - Shipment has been dispatched or delivered

  - Defective product claim (replacement offered instead)

  - Buyer's remorse or change of mind after 24 hours

7. Exchanges

  No Direct Exchanges. However, we offer two options:

  Option A: Defective Product Replacement (No Cost to Buyer)

  - If product is defective, we replace it at no charge

  - You keep the defective sack (for your records/testing) or arrange return

  Option B: New Order Placement

  - Cancel current order (if within 24 hours)

  - Place a new order for the desired product/quantity

  - Full refund issued for cancelled order; new order billed separately

8. Shipping Damage During Transit

  If the product arrives damaged due to courier mishandling:

  1. Do NOT refuse the shipment. Accept it and document the damage with photos/video

  2. File a claim with the courier (we can assist with claim documentation)

  3. Contact us within 48 hours with courier tracking number and photos

  4. We will replace the damaged shipment at no charge (freight reimbursed if courier claim denied)

9. Bulk Orders & Negotiated Terms

  For bulk orders (5+ sacks), returns, refunds, and exchange terms may be negotiated separately and documented in a purchase

  agreement. Contact us for custom terms:

  - Email: contact@hrsuindore.com

  - Phone: +91 9425000484

10. International Orders

  International buyers: Additional considerations apply:

  - Customs clearance delays are buyer's responsibility

  - Refunds cover only product cost, not international shipping (₹10,000)

  - Replacement shipments for defects are free; return shipping is buyer's responsibility

  - Export restrictions may prevent cancellation once shipment leaves India

11. Complaint Resolution Process

  Step 1: Contact us within the claim window (7 days for defects, 48 hours for incorrect shipments)

  - Email: contact@hrsuindore.com

  - Phone: +91 9425000484

  Step 2: Provide documentation (photos, order details, batch number)

  Step 3: We will respond within 48 hours with a resolution (replacement, refund, or explanation)

  Step 4: If unresolved, escalate to our management for arbitration

12. Non-Returnable Situations (Final Sale)

  The following orders are non-returnable and non-refundable:

  - Custom orders or specially manufactured batches

  - Products used or partially consumed

  - Products stored improperly by buyer (humidity, contamination, etc.)

  - Orders shipped more than 7 days ago without defect notification

  - Buyer's remorse or change of mind

13. GST & Taxes

  - Refunds include the product price only (GST is not refunded)

  - If applicable, GST credit reversal will be documented per Indian tax law

  - Buyer may claim GST reversal credit with their tax authority

14. Contact Information

  For returns, refunds, or exchanges:

  - Email: contact@hrsuindore.com

  - Phone: +91 9425000484

  - Hours: Monday–Friday, 9:00 AM – 5:00 PM IST

  - Response Time: Within 48 hours

15. Policy Updates

  This policy is effective as of April 2026. We may update it periodically. Changes will be posted on hrsuindore.com with a new

  effective date. Continued use of our services constitutes acceptance of updates.